I want to file a complaint about the Right to Choose service, what is your complaints process?

We hope that you will have a smooth experience with us, however if you feel that the service you have received has fallen below our high standard of care, then please contact us at complaints@problemshared.net. We will acknowledge your email within 3 working days and conduct an investigation.

We seek to resolve concerns quickly and will stay in contact with you throughout the investigation. It's often helpful for us to speak to you by phone to fully understand the nature of your concern, and so we may arrange a convenient time to speak with you. We aim to resolve all matters within 28 working days and if you would like a written report, we can provide this for you.