Please note that we currently do not provide ADHD assessments for children and young people under the age of 18 through Right to Choose.
If your child is under the age of 18, they are considered a child for the purposes of their assessment and will follow our child assessment pathway.
Please be aware that any consent you already have in place to manage your child’s care with their GP or another organisation does not automatically transfer to ProblemShared. We have our own consent process to make sure your child’s personal information is protected.
Select the section you need more information about:
Children under 16
When you speak to your GP to arrange your child’s referral to ProblemShared, the email address and contact details you provide to your GP will be used as the primary parent contact for the account.
Please note that we cannot use the same email address for multiple accounts. If you have another account, for an assessment for another child for example, you will need to use a different email address to the one being used for that account.
Our Client Support team can only discuss the account by phone or email with the person registered as the main contact, unless a Contact Consent has been arranged.
Arranging access for another person
We understand that you may want someone else, such as another parent or guardian, to be able to discuss your child’s account with us.
You can arrange this after we have processed the referral and you have signed up for an account via your welcome email. To protect your child’s personal information, we’ll need you to complete our consent contact process.
- Contact our Client Support team by phone or email at help@problemshared.com to let us know you want to add someone else to the account.
- We’ll send the Contact Consent form to you by email.
- Complete the form with the details of the person you would like to give access to and return it by replying to the email.
- We’ll email you once consent has been added to the account.
It’s important to note that until you’ve received the confirmation email, we can’t speak to the person you’ve named on your behalf even if your form has been submitted. Your form must be processed before we can speak to them or disclose any information about the account.
Please note that giving someone access does not change the main email address registered on the account. Automated communications will continue to be sent to the main contact email address.
Young people aged 16–17
From the age of 16, young people are generally presumed to have capacity to make their own decisions under the Mental Capacity Act 2005.
When arranging the referral, the GP can use the young person’s own email address if they would like to manage their assessment journey themselves.
All automated communications, including appointment information and reminders, will be sent to the email address registered as the main contact on the account.
This will remain the case even if consent is given to someone else, as we are currently unable to add a secondary email address for automated communications.
If your child is the main contact for their account but would also like someone else to be able to help them manage their assessment journey, they can give that person access by following the Arranging access for another person process above.
You can find more information about Gillick Competence here: Understanding Gillick Competence – ProblemShared Client Support
When your child turns 18
Once your child turns 18, they are legally an adult and parental responsibility no longer applies.
This means they are responsible for decisions about continuing with the service and who their personal information can be shared with. We will presume that they have capacity to make these decisions unless there is evidence otherwise, in line with the Mental Capacity Act 2005.
If you contact our Client Support team after your child has turned 18, we will no longer be able to discuss their account with you unless the client has given us consent to do so.
This is necessary to protect the client’s personal information and comply with our data protection responsibilities.
What happens when they turn 18?
On or after their 18th birthday:
- The client should contact us by phone or email to provide their own email address and telephone number. We’ll use these details to contact them going forward.
- If they would like another person, including a parent or guardian, to continue helping them manage their assessment journey, they can give that person access by following the Arranging access for another person process above.
- Even when an additional Contact Consent is in place, automated communications will continue to be sent to the main contact email address registered on the account.
What if parents or carers disagree about access?
If parents or carers disagree about who should have access to a child or young person’s account, please contact us before making any changes. We’ll review the individual circumstances and advise on the appropriate next steps.
For more information about your child’s assessment journey click here: Your Child's Assessment Journey – ProblemShared Client Support
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