Does ProblemShared offer face-to-face consultation?

ProblemShared is a fully online mind healthcare provider, and does not offer any in-person appointments. If you believe an in-person service would suit you better, you should contact your GP and request a referral to an appropriate provider.

If any of the following statements apply to you, you or your child are not suitable for an online assessment at this time, and should speak to your GP about accessing face-to-face care that better meets your needs.

You/your child are below the age of 7 years old

You/your child are non-verbal and/or selectively mute

You/your child are unable to communicate at conversational level in English

You/your child have a diagnosis of global development delay or an intellectual disability (IQ below 70)

You/your child have a significant visual or hearing impairment which means that you/your child are unable to access online assessments

You/your child are currently psychotic or have recently experienced a psychotic episode (within 3 months)

You/your child are currently deemed to pose a risk to themselves or others and are not under care co-ordination with the local CMHT

You/your child are currently receiving treatment for an active eating disorder, or have been discharged within the last 6 months from a specialist eating disorder clinic

You/your child are currently receiving active medical treatment for drugs or alcohol addiction

You/your child have had a head injury or brain surgery or have a neurological condition which has left you with significant cognitive impairments

You/your child have previously been assessed by the NHS and are seeking a second opinion assessment

You/your child are currently serving a prison sentence, or are on temporary release

You/your child are undergoing a safeguarding investigation and cannot be seen until it has been concluded

You/your child are currently detained in a hospital under the Mental Health Act 1983, or under a community treatment order

You/your child currently serve in the armed forces

You/your child do not have access to a laptop or computer (please note that a tablet which is at least 10” in size and can be propped up to be used hands-free can also be used to access our service, but handheld devices such as mobile phones cannot)

You/your child do not have access to an internet connection in a private place

You/your child are not willing to conduct the assessment with your camera turned on for the duration of the assessment