* Appointments and Waiting Times *

Booking an appointment

• How do I find my appointment details?
• If I want to double check when my appointments are, where can I access this information?

Changing or cancelling as appointment

• How to reschedule or cancel an appointment
• Appointment reschedule/cancellation guidance (excluding Talk Therapy)
• I cannot make one of my sessions, what should I do?
• I cannot make the welcome call, how do I rearrange?
• I need to reschedule - what should I do?

Current waiting times

• Support and Resources while you wait
• Right to Choose: Waiting for Your Assessment

Joining and attending online

• Can I attend my session from outside of the UK?
• Video Tips for accessing your sessions
• Accessing Our Service - Technology Requirements
• Does ProblemShared offer face-to-face consultation?

Preparing for your appointment

• How can I prepare my child for their assessment?
• Should I make my child aware of why they are being assessed?

Technical problems during an online session

• Trouble shooting guide for Microsoft Teams - Psychoeducation Sessions