Rhiannon
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Recent activity by Rhiannon-
How do I obtain my GP Summary Care Record?
You can obtain your GP Summary Care Record either from your GP surgery directly or by downloading it from the NHS App.
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How do I upload my GP Summary Care Record?
You can upload your GP Summary Care Record as a PDF via the medication section in your dashboard. If you're unable to convert your record to PDF, please email us at help@problemshared.net and we’...
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What is the welcome call?
The welcome call is a short 10-15 minute video call, with a member of our Operations Team, for the parent/carer to introduce the Education Navigation programme. You do not need to prepare anything ...
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Can I download the NHS App to access my child's Summary Care Record?
The NHS app is available for client's aged 13 and above, registered with a GP surgery in England or the Isle of Man. Clients under the age of 13 cannot use the NHS app. For children under the age...
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What sessions will I have?
Introductory Call: This is a short 10-15 minute video call, with a member of our Operations Team, to outline how the process will work and answer any non-clinical questions you may have. It would b...
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I live in Wales, can I still use the NHS App to access my Summary Care Records?
Clients in Wales will need to download the NHS Wales App - NHS login - NHS Wales App The NHS Wales App is an application specific for patients within Wales. It has been developed and is managed b...
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Is there an age limit for the Education Navigation programme?
As long as your child is still in education (i.e., over 18 but attending college) we would be able to offer the programme. As a caveat, usually dependents lose cover when they turn 21 so please dis...
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When will I receive my child’s Education Navigation report?
Following your final education navigation session, your clinician will write a report containing a summary of the information discussed over all three sessions, along with any recommendations they ...
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What are the session costs?
The cost of a medication review is £100 for all ages, per appointment. There is an additional charge of £40 per repeat prescription. The cost of medication is additional to this with the price ra...
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How many sessions are there, and who needs to be present?
The Education Navigation programme consists of three appointments. For the first appointment, we invite you and your child to meet with one of our dedicated education navigators via a secure video ...