Lizzie
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Articles
Recent activity by Lizzie-
Tips for Completing Our Forms
SummaryWe recognise that everyone processes information differently, and our forms may sometimes feel challenging especially if reading, writing, or focusing takes extra effort for you. This artic...
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How to reschedule or cancel an appointment
SummaryThis article explains when and how you can reschedule or cancel an appointment, including the timeframes, limits, and what happens if changes are made late or an appointment is missed.Jump t...
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Issues Uploading Forms and Documents
SummaryThis article explains the most common reasons you may be unable to upload forms or documents, and what to do if your files are incorrect, missing, or in the wrong format.Jump to1. My upload ...
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Understanding Informants for Autism and ADHD Assessments
SummaryThis article explains what an informant is, why they are needed for Autism and ADHD assessments, who can act as an informant, and what to expect during the process.Jump to1. What is an infor...
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ProblemShared Christmas opening hours 2025
As the festive season approaches, we would like to share ProblemShared’s business hours and other important details regarding appointments and prescriptions over the Christmas period.Christmas Peri...
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Appointment reschedule/cancellation guidance (excluding Talk Therapy)
Rescheduling Information Due to high demand, a rescheduled appointment may be up to 16 weeks away depending on the pathway We’ll try to find an earlier slot if possible Each request is reviewed ...
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Can I attend my session from outside of the UK?
For your safety and to ensure we can provide the best support, our sessions need to be attended while you are in the UK. This allows us to respond appropriately if any issues arise.There is one exc...
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Video Tips for accessing your sessions
Video Tips1. You'll need a working webcam and a stable internet connection.2. Please use Google Chrome or Microsoft Edge (latest version). Internet Explorer and older versions of Edge won’t wo...
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Trouble shooting guide for Microsoft Teams
Different devices may display Teams features differently:Mobile phones & tablets:Limited view of slides and chat.Harder to switch between chat and slides.Some buttons may be hidden in menus.Laptops...