Jess McDonald
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Recent activity by Jess McDonald-
What is included in the talk therapy service?
We work in partnership with institutions to deliver talk therapy for individuals who are undergoing their neurodevelopmental assessment journey, and offer support to newly diagnosed individuals, an...
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I am having issues downloading my forms, what should I do?
From your client dashboard you can watch some helpful support videos to guide you through the process of completing your forms. If you are having problems with your forms after watching the videos,...
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What is my dashboard?
Your ProblemShared dashboard is a digital space where you can keep track of everything to do with your care. From your dashboard, you can access your pre-assessment forms, the date and time of your...
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How do I complete enrolment?
When you are first referred to ProblemShared, you will receive an email inviting you to sign up and complete some intake information. You can do this by going to www.problemshared.net and clicking ...
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Is the ProblemShared platform secure?
We provide a gold-standard digital platform, are fully GDPR-compliant, committed to data protection, and our IT systems are fully Cyber Essentials accredited (cert. c8c44ea1-273c-48e8-8906-13e3a63f...
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How are complaints dealt with?
We aim to resolve complaints as quickly as possible. All complaints are logged and formal complaints are investigated.
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What should I do if I have a complaint about treatment?
We have high standards of care delivery at ProblemShared and really hope you never have cause to make a complaint. However, if you do, you can let us know via email, letter or phone call.
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How do I provide feedback?
We welcome any and all feedback. You can email us at help@problemshared.net with any comments or issues you might have, including as much information as possible, and we will be in touch. You can r...
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Are ProblemShared clinicians licensed and insured?
Yes. ProblemShared brings together a network of UK-registered mind health professionals and has a rigorous accreditation checking policy in place to ensure that all of our practitioners are vetted....
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Who regulates ProblemShared?
ProblemShared is registered with the CQC. The CQC monitor and inspect health and social care organisations that provide any regulated activity. As such, our neurodevelopmental service is regulated,...