Can I use my own device to record, even if just for personal use?

No, personal recordings are not permitted, even for private use. While UK law allows for personal recordings in some contexts, ProblemShared enforces a strict no-recording policy to protect confidentiality and ensure a safe environment for both clients and staff. In exceptional cases where a reasonable adjustment is required, ProblemShared will handle the recording and provide it to the requester, along with clear instructions and appropriate guidelines for its use.